Guest Experience Director
This is a unique opportunity to elevate your hospitality career and take on a leadership role.
We are looking for a highly motivated and experienced Guest Experience Director to join our team. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork.
Your responsibilities will include:
* Ensuring the highest standard of work.
* Delegating room assignments to accommodation and housekeeping staff.
* Developing employees to prepare them for advancement in their careers.
* Ensuring compliance with all health and safety (H&S) and standard operating procedures.
* Overseeing the cleanliness of all public areas in the hotel.
To be successful in this role, you will need:
* At least 2 years of experience in an Accommodation Department at a supervisory level.
* Excellent organizational skills.
* Strong communication skills.
* Flexibility to assist in other departments when needed.
Our hotel offers a competitive salary and benefits package, including:
* Free employee meals on duty.
* Discounted rates on rooms for all employees.
* Extra leave day for every year worked.
* Employee Assistance Programme.
* Cycle to Work Scheme/Transport Schemes.
* Pension access.
* Development Opportunities through our training programs.
* Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events.
About us:
We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world. Currently, the difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. We actively encourage people from all backgrounds and abilities to apply to be part of our team. At our hotel, we're always dedicated to experiences that are all about you. Located on the outskirts of Galway city, the perfect spot to connect you to the whole of Galway. Whether you're visiting the city, exploring the wilds of Connemara, or setting off on an adventure across the Wild Atlantic Way, our hotel puts you in the heart of everything.