Job Title: Pharmacy Operations Manager at Walgreens
Join to apply for the Pharmacy Operations Manager role at Walgreens.
Responsibilities include:
1. Performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where allowed by law.
2. Operating pharmacy systems to obtain patient and drug information, process prescriptions, and supervise pharmacy technicians and cashiers under pharmacist supervision, adhering to policies, laws, regulations, and ethics.
3. Leading recruitment, scheduling, training, coaching, and performance management of pharmacy technicians, including disciplinary actions and termination decisions.
Customer Experience
1. Engage with customers and patients, resolve complaints, respond to requests, and answer non-clinical questions to enhance the customer experience.
2. Build relationships by anticipating needs and proactively offering healthcare services.
Operations
1. Assist pharmacists in delivering patient care, including registration, prescription entry, medication preparation, and health services like vaccinations and screenings, where law permits.
2. Manage pharmacy workflow, organize daily activities, and ensure the pharmacy is well-stocked and compliant with regulations.
3. Prepare reports, manage inventory, and oversee pharmacy equipment and security measures.
People & Performance Management
1. Lead performance management, including discipline and termination, and ensure compliance with legal and company policies.
2. Handle hiring, onboarding, training, and scheduling of pharmacy technicians.
Training & Personal Development
1. Maintain PTCB certification and pursue ongoing education and certifications.
2. Seek professional growth and feedback, leveraging mentorship opportunities.
Communication
1. Communicate effectively with the pharmacy team and participate in store meetings.
Qualifications:
* High School Diploma, GED, or equivalent
* PTCB or ExCPT certification (except in Puerto Rico)
* One year of pharmacy technician experience in retail or hospital setting
* Fluent in English (reading, writing, speaking)
* Flexible schedule including evenings and weekends
* Leadership experience and previous Walgreens employment with excellent performance evaluation
We consider qualified applicants with arrest and conviction records. The salary range is $22.50 - $31.00 per hour, depending on various factors. This position remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.
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