Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First.
Future-Driven.
Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.
We're hiring talent that AI can't replace to help us shape the future of information management.
Join us.
Your Impact
You'll join a globally distributed Site Reliability Engineering (SRE) team that manages and scales the data services powering our customer-facing SaaS products.
Our stack includes Kafka, Elasticsearch, Cassandra, Solr, Redis, and OpenSearch, running across on-premises and public cloud environments (AWS, Azure, GCP).
Your mission: help keep these systems reliable, secure, and high-performing as we continue to grow.
You thrive in complex, dynamic environments and enjoy solving tough problems.
You prefer collaboration over individual heroics and take pride in building systems that just work.
Most of all, you're eager to learn, share, and make an impact every day.
This role offers the chance to deepen your expertise in distributed systems and cloud infrastructure while helping shape the future of our data services platform.
You'll be part of a fast-paced, collaborative team that values curiosity, ownership, and continuous improvement.
What You Will Do
Managing and scaling distributed data services including Kafka, Elasticsearch, Cassandra, Solr, Redis, and OpenSearch.
Building and maintaining infrastructure in on-prem and public cloud environments (AWS, Azure, GCP).
Developing and maintaining IaC templates using Terraform and Ansible.
Ensuring systems are patched, secure, and compliant with internal standards.
Collaborating with SRE and engineering teams to design, deploy, and monitor data platforms.
Supporting incident resolution and participating in on-call rotations for critical services.
Contributing to capacity planning and performance tuning of data services.
Creating and updating documentation such as operational procedures, change plans, and incident reports.
Participating in training and knowledge-sharing activities.
Learning new technologies and contributing to automation and reliability improvements.
Supporting service requests and ensuring SLA/OLA compliance.
May require shift work and participation in a 24x7 on-call rotation.
What You Need To Succeed
Bachelor's Degree in Computer Science or related field.
5+ years of experience in Information Technology, with a focus on large-scale enterprise systems.
3+ years of experience managing distributed data platforms (Kafka, Elasticsearch, Cassandra, Solr, Redis).
Experience with OpenSearch is a strong asset.
2+ years of experience with automation tools such as Terraform and Ansible.
Solid understanding of Linux systems and cloud infrastructure (AWS, Azure, GCP).
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Detail-oriented, reliable, and self-driven.
Ability to work in a fast-paced environment and manage multiple priorities.
Familiarity with ITIL principles; certification is a plus.
Experience with observability tools (e.g., Prometheus, Grafana, ELK stack) is a plus.
One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.