We’re Hiring – Office Administrator
Lisburn (Altona)
£12.75 per hour
Monday – Friday | 9:00am – 5:00pm
Immediate Starts Available
We are currently recruiting an Office Administrator to join our client based in Lisburn (Altona), public sector client. This is a full‑time role, ideal for someone with strong administrative skills and experience in customer service, logistics, or purchasing environments.
Key Duties & Responsibilities
Operate a PC using multiple software packages and IT systems including Finance Procurement & Logistics (FPL), Wheelchair BEST, ELMS, Electronic Materials Management (EMM) and JDA Warehouse systems to support the delivery of the Community Wheelchair Service.
Liaise with healthcare professionals such as Occupational Therapists, District Nurses, and Physiotherapists to ensure system information is accurate and up to date.
Schedule wheelchair deliveries in conjunction with transport departments.
Deal with members of the public at the counter and via telephone in a courteous and timely manner.
Prepare Equipment Collection Dockets and liaise with clients to arrange uplift and return of equipment to the warehouse.
Proactively follow up on the return of equipment to ensure items are credited correctly.
Ensure filing of requisitions, delivery notes, collection notes, and related paperwork is completed daily.
Accurately record returned equipment on all relevant internal and external systems.
Investigate, resolve, and respond to customer queries.
Input non‑stock goods received notes onto the FPL system.
Action Customer Care Reports, including information requests, service issues, and product queries.
Assist with expediting stock orders to maintain continuity of supply.
Provide EMM services to assigned Trusts.
Support management with matters relating to the Community Equipment and Continence Service.
Assist with stock counts, stock catalogue management, and stock range reviews.
Accurately process stock and non‑stock requisitions in line with warehouse and delivery schedules.
Essential Criteria
Applicants must meet the following requirements:
Experience
Minimum 12 months’ relevant experience in a customer service, purchasing, or logistics environment, with regular use of patient administration systems and order processing software.
Qualifications
Five GCSEs (Grades A*–C), including English Language and Mathematics, OR
An equivalent qualification demonstrating literacy and numeracy, OR
Higher-level qualifications.
IT Skills
At least 1 year’s experience using Microsoft Office, including Word, Excel, and Outlook (or equivalent).
If you are interested and meet the essential criteria, please submit your CV via the link