Join to apply for the Front Desk Receptionist role at Hyatt Centric The Liberties Dublin
Responsibilities
* Greet and welcome guests in a courteous and professional manner
* Process guests check-ins and check-outs efficiently and ensure accurate billing
* Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions
* Handle phone, email, and online bookings, ensuring accurate input into the system
* Carry out all Reception duties as per the agreed standards
* Prepare for arrivals of guests with advance bookings and ensure check-in procedures are completed correctly
* Ensure all guest queries, in person or by telephone, are answered promptly and professionally and escalate to management if necessary
* Communicate and liaise with the Accommodation Manager/Supervisor regarding rooms status, VIPs, and allocations
* Handle cash, credit, and other payment transactions accurately
* Coordinate with maintenance and other departments to meet guest needs
* Deal with Lost Property as per hotel policy
Requirements
* Previous experience as a Receptionist in a hotel
* Excellent communication and interpersonal skills
* Ability to handle multiple tasks and work under pressure
* Proficiency in Opera
* Professional appearance and a positive attitude
* Flexibility to work shifts, including evenings, weekends, and holidays
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
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