General Manager – Tour OperationsReports to: Director of Operations & Director of ProductLocation: Ireland or RemoteType: Full-timeAbout the RoleWe're seeking an experienced and driven General Manager to oversee the smooth day-to-day running of our tour operations business. Reporting directly to the Director of Operations and the Director of Product, you'll lead a team of passionate professionals, ensuring exceptional service delivery, efficient processes, and operational excellence across all tours.This is a hands-on leadership role that blends strategic oversight with practical problem-solving to guarantee seamless operations and unforgettable guest experiences.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and support the operations and product teams to achieve business goals.Foster a collaborative, high-performing, and customer-focused culture.Manage staff recruitment, training, and developmentOperational OversightEnsure the smooth execution of tours from planning through delivery.Oversee logistics, supplier relations, and on-the-ground operations.Resolve challenges swiftly and maintain strong service standards.Business PerformanceMonitor KPIs, budgets, and financial performance, ensuring profitability and efficiency.Work with directors to implement improvements in processes, systems, and customer experience.Support strategic planning and new product development.Compliance & StandardsEnsure all tours meet legal, safety, and company compliance standards.Maintain quality control across all destinations and services.About YouProven experience in tour operations, hospitality, or travel management.Strong leadership skills with the ability to manage and motivate teams.Excellent organisational, problem-solving, and decision-making abilities.Financial acumen with experience managing budgets and performance metrics.Strong communication and interpersonal skills.Passionate about travel, culture, and delivering outstanding guest experiences.What We OfferA leadership role with influence across the business.Opportunity to shape operations and product strategy alongside senior directors.Competitive salary package.A supportive, dynamic, and international working environment.Job Type: Full-timePay: €60,000.00-€80,000.00 per yearBenefits:Work from homeWork Location: Remote