Apply for the APU / Customer Quality Engineer role at Valeo.
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Responsibilities
Customer Advocate: Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness.
Complaint Management: Manage the end-to-end customer complaint process using structured problem‑solving methodologies (e.g., 8D, 5‑Why, PDCA‑FTA, Ishikawa diagrams).
Root Cause Analysis: Lead and coordinate cross‑functional teams (including Engineering, Production, and Supply Chain) to investigate the root causes of customer‑reported defects and field failures.
Corrective & Preventive Actions (CAPA): Develop, implement, and validate the effectiveness of corrective and preventive actions to address root causes and prevent issue recurrence.
Customer Communication: Professionally communicate investigation findings, containment plans, and long‑term corrective actions to customers through formal reports and presentations.
Performance Monitoring: Track and report on key customer quality metrics, such as Parts Per Million (PPM), complaint response time, and warranty claim rates. Analyze data to identify emerging trends.
On‑Site Support: Participate in and lead customer visits, on‑site audits, and regular quality review meetings to ensure alignment and foster a collaborative partnership.
NPI Support: Collaborate with project teams during New Product Introduction (NPI) to ensure all customer‑specific quality requirements (CSRs) are understood and integrated into the manufacturing process.
Continuous Improvement: Champion a culture of continuous improvement and customer focus throughout the organization, using customer feedback and data to drive internal process enhancements.
Requirements
Education: Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or a related technical field.
Experience: 3‑5 years of experience in a quality engineering role within a manufacturing environment (e.g., automotive, electronics, aerospace, medical devices).
Customer‑Facing Experience: Proven experience acting as a direct point of contact for external customers on technical and quality‑related issues.
Problem‑Solving Skills: Demonstrated proficiency in structured problem‑solving methodologies (8D, 5‑Why, Fishbone, PDCA‑FTA, etc.).
Core Quality Tools: Strong knowledge of core quality tools such as APQP, PPAP, FMEA, SPC, and MSA.
Communication Skills: Excellent written and verbal communication skills, with the ability to present complex technical information clearly and concisely to diverse audiences.
Interpersonal Skills: Strong ability to lead, influence, and collaborate effectively within cross‑functional teams without direct authority.
Analytical Skills: Proficient in data analysis and data‑driven decision‑making.
Experience working within an IATF 16949 certified environment is desirable.
Certified IATF and VDA Auditor (desirable).
Lean Six Sigma Green Belt or Black Belt certification.
Experience using statistical analysis software (e.g., Minitab).
Familiarity with customer‑specific quality portals and systems (e.g., BMW, Mercedes).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Motor Vehicle Parts Manufacturing
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