About the Role:
The Account Manager is a key position that plays a crucial role in ensuring a best-in-class relationship between our department and clients. As a trusted advisor, you will be responsible for transforming objections and daily operational issues into opportunities to enhance service and maximize sales.
Responsibilities:
* Manage, retain, and develop a portfolio of national and international accounts.
* Ensure customers take full advantage of our products and implement effective KPIs to achieve growth in their own portfolio.
* Proactively manage and grow customer portfolios while exceeding revenue goals.
* Bid on new business opportunities and develop a strong strategy to meet upsell targets.
* Prepare regular reports on account portfolios and activity captured in the CRM tool.
Client Relationship:
* Deliver impactful presentations to clients and communicate effectively with them to manage complaints and set clear expectations.
* Nurture multiple key client relationships with superior customer service.
* Identify proactive solutions beneficial to both clients and the company.
Requirements:
* Native or 100% fluent in English and ideally speak French.
* At least 5 years of experience in revenue management, hotel eCommerce, marketing/sales, or providing services and solutions to hotels in revenue management.
* Deep understanding of hotel distribution, commercial systems, hospitality industry & market trends in assigned regions.
* Efficient in Excel, MS Word, PowerPoint, and Salesforce CRM.
* Able to understand, interpret customer needs, and proactively communicate.