Job Title: Operational Management Specialist
This role involves providing short-term support for the day-to-day coordination of services, ensuring continuity, stability, and adherence to organisational policies and procedures.
The ideal candidate will have strong team leadership, operational management, and organisational skills. They should be able to oversee daily operations, manage staff performance, maintain accountability, and ensure effective service delivery.
Key Responsibilities:
* Operational Oversight: Oversee daily operations of refuge and outreach services, ensuring effective service delivery, staff coordination, and issue resolution.
* Staff Management & Supervision: Provide leadership in the absence of service leads, support staff performance, monitor rosters and attendance, and maintain accountability.
* Policy, Procedure & Compliance: Ensure consistent application of policies and procedures, conduct internal audits, and escalate safeguarding or quality concerns.
* Administration, Reporting & Compliance: Manage databases, ensure accurate data entry, prepare reports, support audits, and assist with fundraising and financial admin tasks.
* Liaison with Leadership: Work closely with the CEO on operational decisions, quality standards, and weekly reporting.
* Team Coordination: Facilitate effective inter-team communication, meetings, and implementation of service programming in the absence of key coordinators.
Person Specification:
* 5+ years' experience in operations or service management in social care, housing, healthcare, or similar sectors.
* Proven team management and accountability-building skills.
* Highly organised with strong attention to detail and task completion.
* Capable of working independently while effectively reporting to leadership.
* Experienced in policy and procedure implementation.
* Strong communication, people management, and conflict resolution abilities.
* Calm, flexible, and solution-focused in high-pressure settings.
* Full clean driver's licence and access to transport required.
Desirable:
* Experience in women's services, crisis accommodation, or charitable organisations.
* Knowledge of compliance in the Irish not-for-profit sector.
* Project management experience.