I.T.
Change Coordinator with Configuration Management Responsibilities page is loadedI.T.
Change Coordinator with Configuration Management ResponsibilitiesApply locations Waterford, Waterford, Ireland time type Full time posted on Posted Yesterday job requisition id JR00110484You are as unique as your background, experience and point of view.
Here, you'll be encouraged, empowered and challenged to be your best self.
You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.
Your leaders will inspire and help you reach your potential and soar to new heights.
Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description: Job description Sun Life US is seeking a dynamic and experienced Change Coordinator to join our IT Department.
This role will be instrumental in managing and improving our change management processes while also contributing to our configuration management efforts.
Preferred skills Bachelor's Degree in Business, Technology, or related field (or equivalent experience
3+ years of experience coordinating changes/projects in the IT sector
Advanced Excel skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to manage multiple concurrent change requests in a fast-paced environment
Experience working with geographically dispersed teams
Qualifications ITIL certification or relevant experience
Project management certification or experience
Knowledge of ServiceNow or similar ITSM tools
Responsibilities Change Management
Advocate for enterprise wide change management processes within the Sun Life US I.T.
Department
Communicate changes in processes and tools to the IT organization
Train and support IT staff on change management best practices
Collaborate with management to enhance current change management processes
Review and approve upcoming change requests
Facilitate technical implementation plan review meetings
Coordinate with release management for large-scale system deployments
Produce monthly KPIs for change requests
Configuration Management
Advocate for updates to the Configuration Management Database (CMDB) for Sun Life U.S.
Application Configuration Items (CIs)
Work with I.T.
application owners to maintain compliance of application CIs
Manage the lifecycle of CIs, including requesting new CIs, maintaining existing ones, and retiring obsolete items
Produce monthly KPIs for Configuration Items
Infrastructure Change Impact Management
Coordinate with infrastructure teams to minimize the impact of changes on Sun Life US applications
Communicate infrastructure changes to relevant IT stakeholders
Ensure appropriate validation efforts are scheduled
We're looking for a candidate who is customer-focused, service-oriented, and eager to learn and take on new challenges.
The ideal candidate will thrive in a dynamic environment and be able to adapt to evolving technologies and processes.
Job Category:
Product OwnerPosting End Date:
09/07/2025
Shine together At Sun Life, you can be your most brilliant self.
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive.
Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
We're a global company with a passion for people.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives.
As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers.
As part of Sun Life's growing team, you have an impact on people in your community and around the world.
Shape the future With an optimistic eye on a brighter future, we drive to innovate.
Be part of leading change, push boundaries and try new ways of working.
Use data to drive bold actions.
Be agile and pivot as we test and learn.
At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
Join us.
Together, we can make the future brighter.
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