Monasterevin Motors is looking for a Service Advisor, to be the first point of contact for customers contacting the business for all aspects of service.
We are looking for a well-rounded, flexible individual, who works well as part of a team and willing to learn the “Toyota Way”.
The Toyota Principles are;
#1. Customer First, #2. Respect for all people, #3.Continuous improvement using Kaizen and Lean 6 Sigma methodologies.
Employee Benefits:
* 60% Staff Discount
* Employee Rewards Scheme
* Employee Referral Scheme
* Free On-site staff parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme
Key Accountabilities of the Role:
* Receive all incoming service calls and complete the booking procedure in full for each customer.
* Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshop.
* Receive all incoming sales PDI’S and ensure they are booked using the Auto View booking diary and liaise with the sales department via email for expected updates and completion times.
* Check for outstanding recalls on all vehicles at point of booking and receiving PDI’S (Pre-delivery inspections).
* Retrieve all relevant information when making a booking and record using the correct methods on each job card, e.g. Account Detail, etc.
* Plan out each customer’s next mode of transport on booking, confirm bookings on internal systems and record on their Job Card.
* Following the service department procedures ensure all internal systems are updated and monitored regularly to ensure all customer requirements are met, including correct recording on Dealer car manager, job cards, booking appointments are made with care and don’t overlap and the workshop can facilitate the workload booked on a daily basis. i.e. time allowed vs. mechanics on duty.
* Liaise with the parts and service advisors on all incoming work to ensure the efficiency and smooth running of the workshop through appropriate communications.
* Strive to meet targets in all areas at all times.
The ideal candidate will be;
* Committed, enthusiastic and energetic, have the drive, initiative and focus required
* A highly-motivated self-starter; in this role, you will operate in a multi-task environment with deadlines and will be able to challenge themselves to exceed standards, striving for best in class.
* Knowledge of warranty processes would be advantageous
* Well presented, well spoken, with a strong customer focus
* Minimum 2-3 years experience
Contract
* Full Time 5 Day working week with 1 Saturday (9am – 1pm) a month on rotation
***we do not require the assistance of recruitment agencies at this time*** #J-18808-Ljbffr