KPRO and Paving - Piercetown, Dunboyne, Co. MeathOur Paving & Walling and KPRO businesses are high performance and profitable business unit supporting both our Irish and UK based customers. With best-in-class expertise and experience, underpinned by our technologically advanced facilities, we manufacture and retail a complete range of premium quality paving, walling, render and mortar products.As the Logistics Team Lead, you will oversee the shipping operations, ensuring seamless coordination between departments and providing top‑on‑the‑line service to our customers. This role involves leading a team, managing shipping processes, and resolving customer issues effectively.ResponsibilitiesLead and manage the shipping/logistics team, providing guidance and support.Oversee the planning and coordination of product deliveries to ensure timely and accurate fulfilment within our SLA's.Handle complex customer inquiries and complaints, providing effective resolutions.Develop and implement shipping policies and procedures.Monitor and analyse shipping performance metrics to identify areas for improvement.Coordinate with suppliers, vendors, and internal departments to optimize the supply chain.Ensure accurate and timely processing of orders, returns, and exchanges.Maintain comprehensive records of shipping activities and customer interactions.Train and mentor team members to enhance their skills and performance.Develop and maintain strong relationships with key customers and stakeholders.Skills RequiredProven experience in shipping, customer service, or a related field.Strong leadership and team management abilities.Excellent communication and interpersonal skills.Proficiency in shipping software and customer service tools.In-depth knowledge of supply chain processes and best practices.What You GetCompetitive SalaryAnnual BonusTwenty-one Days Annual LeaveFurther Training and Development SupportAdditional BenefitsSick Pay SchemeEmployee Assistance ProgrammeCycle‑to‑work SchemeCareer Progression OpportunitiesHiring Process Upon ApplicationTelephone Screening1 round interview processOffer Letter to Successful candidate
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