Front Office Manager Role Overview
This is a key leadership position responsible for overseeing the front office and reservations team.
Main Responsibilities:
* Ensuring high standards of service and guest satisfaction through effective team management.
* Organizing daily operations to meet hotel standards, including staffing rotas and guest enquiries.
* Maintaining accurate guest information and completing daily tasks.
* Handling guest queries and complaints promptly and efficiently.
* Promoting hotel services and products to drive business growth.
* Overseeing rates and inventory across distribution channels.
* Managing direct and group reservations from booking to payment.
* Maximizing room revenue and occupancy rates.
* Providing timely and accurate reports in sales and revenue meetings.
Requirements:
* Previous experience in a similar role with high standards and team management skills.
* A minimum of 2 years' experience in front office management or assistant management.
* Strong knowledge of front office and guest relations procedures, preferably with Guestline system experience.
About this Opportunity
This is an exceptional chance to enhance your career in a dynamic environment. If you have the required skills and qualifications, we encourage you to apply for this exciting opportunity.