The Galmont Hotel & Spa is part of the MHL Hotel Collection, a renowned group of stylish, quality-focused hotels across Ireland.
Situated in the heart of Galway City, we pride ourselves on delivering exceptional guest experiences with a personal touch.
As a Switchboard Operator, you are a valued member of our front-of-house team, you'll be the friendly voice connecting guests to the services they need – often their very first impression of our hotel.
Key Responsibilities:
Answer and route incoming calls promptly and professionally
Handle internal and external inquiries with courtesy and accuracy
Manage wake-up call requests and guest messaging services
Coordinate communication between departments (e.g., housekeeping, maintenance, front desk)
Maintain accurate records of calls and messages
Assist with emergency communication procedures when necessary
Requirements:
Excellent verbal communication and phone etiquette
Strong organizational and multitasking skills
Ability to stay calm and focused under pressure
Previous hotel or call center experience preferred
Familiarity with switchboard or multi-line phone systems a plus
Flexible availability, including weekends and holidays
What We Offer:
Competitive hourly wage
Friendly, team-oriented environment
Opportunities for training and advancement
Staff discounts and perks
Job Type: Full-time
Pay: From €***** per hour
Expected hours: ******* per week
Benefits:
Additional leave
Employee discount
Food allowance
On-site gym
On-site parking
Work Location: In person