Title: Part-time Sales Associate (20 hour) - Brown Thomas
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world‑renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready‑to‑wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Values & Culture
Longchamp embraces five core values:
Elegance – Providing a refined and polished customer experience
Authenticity – Acting with honesty and professionalism
Creativity – Encouraging innovation and fresh thinking
Quality – Striving for excellence in service and product
Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow‑up.
Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
Communicate brand stories and product features with confidence and clarity
Stay updated on new arrivals, seasonal launches, and promotional activities
Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Stock
To assist with all stock deliveries and sales floor replenishment.
To support with stock inventories, ensuring efficient levels maintained
To ensure stock merchandise is kept in pristine condition.
To take part in weekly Stock counts
Checking stocks at opening and closing
To ensure all merchandise is correctly ticketed and security tagged
To ensure all stock areas are maintained to a high level
Protect stock from loss or damage
To assist in conducting regular stock takes as and when requested by Head Office.
Skills & Qualifications
Minimum 1 year of experience in retail, preferably luxury or premium
Strong interpersonal and communication skills
POS system knowledge and basic MS Office familiarity
Fluent in English (additional languages preferred)
Passion for fashion, customer service, and luxury brands
Person Specification
Outgoing, polished, and professional demeanour
Service-driven and problem solving
Team player with a proactive attitude
Detail-oriented, punctual, and dependable
Organized, and able to prioritize daily tasks
Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
Conversion rate (footfall to sales)
Average transaction value (ATV) and Units per Transaction (UPT)
Client satisfaction feedback and mystery shopper results
CRM entry completion and data quality
Competitive salary
Monthly and annual performance bonuses
Enhanced pension contribution
Generous holiday allowance after qualifying period
Private health cover after qualifying period
Enhanced Maternity, Paternity and adoption pay
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
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