Overthepast16years,Afiniti'spatentedtechnologyhaspairedcustomersandcontactcentreagentsinrealtimebasedonhowwelltheyarelikelytointeract,leadingtobetterexperiencesacrosstheentirecustomerjourney.Asourproductsevolve,itisourmissiontoretainandgrowrevenuebycreatingrepeatable,AI-drivensolutionsthattransitionfromhigh-touchmanagedservicestoproduct-ledgrowth.
AfinitioperatesthroughouttheworldandhasdrivenbillionsofdollarsofpreciselymeasurableAIvalueforourtelecommunications,banking,insurance,healthcare,andtravelcustomers.Tolearnmore,visitwww.afiniti.com.
OurVision
Afiniti'svisionistoleadthecontactcentreindustrybydeliveringinnovativeAIsolutionsthatuniquelyenhancecustomerlifetimevalueandoperationalefficiency,earningusthetrustofleadingconsumercompaniesworldwide.
OurWaysofWorking
AtAfiniti,howweworkisjustasimportantaswhatweachieve.OurWaysofWorkingaretenguidingprinciplesthatdefinethestandardsandbehaviorsweholdourselvesaccountabletoeveryday.Theypushustoactwithurgencyanddiscipline,toinnovatewithdataandfacts,andtoalwaysseeourworkthroughtheeyesofourclients.
Theseprinciplesarenotabstractvalues—theyareactionablecommitmentsthatshapedailydecisions,strengthencollaboration,andensurewedeliveroutcomesthatmatter.Together,theyencourageustobeintentionalinhowweprioritizeandexecute,toconfrontchallengesdirectly,andtoembracetherichnessofourglobalcommunitywithrespectandopenness.Bylivingtheseprinciplesconsistently,webuildaculturethatisambitious,respectful,andrelentlesslyfocusedonmeaningfulimpact.
TheRole
RoleTitle: SeniorSalesEngineer–NewProducts
Location: Dublin,Ireland
Department: SalesEngineering
AbouttheRole
TheSeniorSalesEngineer–NewProductsisacustomer-facing,technicallydeeprolefocusedonsupportingthego-to-marketsuccessofAfiniti'snewestproducts.ThisindividualpartnerscloselywithSalesExecutives,Product,andCustomerSuccesstoarticulatevalue,demonstratecapabilities,anddesignsolutionsforenterprisecustomers.
ThisrolesupportsglobalsaleseffortsandplaysakeyroleinhelpingestablishaglobalstandardforhowSalesEngineeringsupportsAfiniti'snewproductportfolio.TheSeniorSalesEngineerwillhelpdefinebestpractices,reusableassets,andengagementmodelsthatcanscaleglobally.
Thisisabuilderrole, idealforsomeonewhoenjoysworkingwithevolvingproducts,shapingsalesmotions,andtranslatingcomplextechnologyintoclearbusinessoutcomes.
WhatWillBeYourKeyDeliverables
Pre-SalesTechnicalEngagement
PartnerwithSalestosupportenterprisesalescyclesforAfiniti'snewproducts.
Actasthetechnicalexpertincustomerengagements,includingdiscovery,solutiondesign,andproductdemonstrations.
Translatecustomerbusinessusecasesintotechnicalandarchitecturalsolutions.
EngageCTO,CIO,architecture,andoperationsstakeholderstopositionsolutiondesignanddeploymentapproaches.
NewProductEnablement&Go-To-Market(GTM)Support
Serveasacorecontributortogo-to-marketexecutionfornewproducts.
Supportproductlaunchesthroughsalesenablement,fieldreadiness,andmessagingrefinement.
EstablishglobalstandardsforSalesEngineerengagementmodels,bestpractices,anddeliveryexcellenceacrossregions.
Designend-to-endsolutionsleveragingAfiniti'sagenticAIandcontactcenterintegrations.
Advisecustomersonarchitecture,integrationpatterns,anddeploymentapproaches.
Leadtechnicalstrategyforcomplexopportunities,pilots,andPoCsthroughtechnicalvalidation.
Supportproof-of-concept(POC)andpilotengagements.
Drivetechnicalvalidation,riskmitigation,andsolutionconfidencetoacceleratedealprogressionandimprovewinrates.
Createreferencearchitectures,demoenvironments,andplaybookstoscaleproductadoptionglobally.
AgenticAI&ContactCenterExpertise
DemonstratedeepexpertiseinagenticAI,conversationalAI,andcontactcentertechnologies.
Staycurrentonindustrytrends,emergingtechnologies,andcompetitivesolutions.
Cross-FunctionalCollaboration
PartnerwithProductteamstorelaycustomerinsightsandtechnicalfeedback.
CollaboratewithCustomerSuccesstoensureseamlesshandofffrompre-salestopost-sales.
PartnerwithSalestoshapetechnicalapproachwithinaccountplansacrossmajoropportunities.
WhoYouAre
Experience
Youbring7+yearsofexperienceasaSalesEngineer,SolutionsEngineer,orsimilartechnicalpre-salesrole,withprovenabilitytosupportenterpriseormid-marketsalescycles.YouhaveexperienceinagenticAI,conversationalAI,orcontactcentersoftwareenvironments,andastrongunderstandingofenterpriseSaaSarchitecturesandintegrations.
TechnicalSkills
StrongunderstandingofenterpriseSaaSarchitecturesandintegrations.
Abilitytocommunicatecomplextechnicalconceptstobothtechnicalandnon-technicalaudiences.
ExperiencewithCCaaSplatformsorcontactcenterecosystems(preferred).
FamiliaritywithAI-drivenworkfloworchestrationorautomationplatforms(preferred).
Buildermindset, comfortableworkingwithevolvingproductsandshapingnewsalesmotions.
Stronganalyticalthinkingwiththeabilitytotranslatecomplextechnologyintoclearbusinessoutcomes.
Excellentcommunicationandcollaborationskillsacrossstakeholderlevels.
Adaptableandthrivesinglobal,distributedteamenvironments.
WillingnessandabilitytobebasedinDublin,Ireland.
WhatSuccessLooksLike
Inthisrole,youwillbesuccessfulifyou:
AccelerateadoptionofAfiniti'snewagenticAIproductsthroughcredible,consistenttechnicalengagement.
Improvewinratesincomplexenterprisesalescyclesthroughstrongsolutiondesignandtechnicalvalidation.
EstablishascalableglobalstandardforSalesEngineeringpracticeandengagementmodels.
Actasatrustedbridgebetweenproductinnovationandmeasurablecustomeroutcomes.
Buildreusableassets, referencearchitectures,demoenvironments,playbooks—thatscaleglobally.
Compensation
Total OTE up to $156,000 (base + performance-based incentives)
WhyShouldYouApply
ThisisanopportunitytoplayapivotalroleinAfiniti'snextphaseofgrowth—bringingnewagenticAIproductstomarketandshapinghowtheworld'slargestbrandsservetheircustomers.YouwillhavetheautonomytodefinehowSalesEngineeringoperatesglobally,workcloselywithproductandsalesleadership,anddirectlyinfluencesomeofthemostcomplexandexcitingenterprisedealsinthemarket.Ifyouthriveattheintersectionofdeeptechnologyandbusinessimpact,thisroleoffersauniqueplatformtobuildsomethingthatscales.
WebelievethatrichnessindiversityisahugeassetforAfiniti.WevalueboththesimilaritiesanddifferencesineveryonewhoisapartoftheAfinititeam.Ourpolicyistoprovideequalemploymentopportunitiesforallapplicantsandemployeeswithoutregardtorace,color,religion,sex,genderidentityorexpression,nationalorigin,age,maritalstatus,ancestry,physicalormentaldisability,sexualorientation,personalappearance,geneticinformation,familyresponsibilities,politicalaffiliation,militaryorveteranstatus,oranyothercategoryprotectedunderapplicablefederal,stateorlocallaw.
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