Customer Service Specialist
\helpers, Achieving Excellence in Customer Relations
The role of a Customer Service Specialist is to deliver exceptional customer experiences through proactive communication, problem-solving, and continuous learning. As the primary point of contact for customers, you will maintain detailed records of interactions, resolve issues efficiently, and provide comprehensive support for key account administration.
Responsibilities:
\ul>\li>Serve as the primary contact for customer inquiries via email and phone.\li>Maintain detailed records of customer interactions using our CRM system.\li>Resolve issues with efficiency, accuracy, and a customer-first mindset.\li>Provide comprehensive support for key account administration, including preparing quotations, handling invoicing, assisting credit control and addressing reporting-related queries.\li>Identify opportunities to enhance processes and exceed customer expectations.\/ul>\
Requirements:
\ul>\li>Exceptional interpersonal skills and a dedication to outstanding customer service.\li>Patient, empathetic, and proactive, thriving in a dynamic team environment.\li>Strong attention to detail, with the ability to explain complex information clearly and concisely.\li>High level of professionalism, ensuring accurate and timely reporting.\li>Strong CRM proficiency with experience in customer account management.\li>Adaptable and able to make an immediate impact.\li>Problem-solving skills and the ability to stay calm under pressure.\/ul>\
What We Offer:
\ul>\li>Competitive salary based on experience.\li>Comprehensive benefits package focused on your well-being, including health insurance, pension, and life assurance.\li>Employee assistance program.\li>Attendance reward program.\li>Time-served salary increases, and additional holidays based on your length of service.\li>Professional growth and development, with industry-leading training programs.\li>Free on-site employee parking.\li>Annual staff uniform allowance.\/ul>\