Duty Manager Location: County Roscommon Salary: From €32,000 - €35,000 per year Job Type: Permanent | Full-time Schedule: Weekend availability required The Role A prestigious 4-Star Deluxe castle estate and spa in County Roscommon is embarking on continued growth and expansion.
This is an excellent opportunity to join a leadership team focused on elevating guest experience, mentoring team members, and driving operational performance.
As Duty Manager, you will oversee the daily running of key hotel functions and support the General Manager and Deputy General Manager in delivering exceptional service standards.
Key Duties & Responsibilities Oversee the daily operations of the hotel.
Ensure quality and service standards are consistently achieved.
Anticipate guest needs and proactively manage expectations.
Support the management of daily hotel operations across all departments.
Ensure prompt and effective resolution of guest issues.
Maintain full knowledge of the hotel and departmental operations.
Act as the senior representative on shift, ensuring smooth operational flow.
Requirements Previous experience within the hotel or hospitality industry.
Minimum 3 years' Food & Beverage experience (required).
Excellent customer service skills.
Passionate about hospitality and guest experience.
Mature and professional manner when dealing with guests and colleagues.
Strong upselling skills across all areas of the hotel and sister properties.
Strong problem-solving ability with a solution-oriented approach.
Full-time availability including weekends.
Authorised to work in Ireland (required).
Ability to commute to County Roscommon or relocate prior to commencement.
What's on Offer Competitive salary.
Career progression and CPD opportunities.
Meals on duty.
Employee Discount for Spa & Leisure facilities (sister property).
OIH Member Discount.
Employee Assistance Programme.
Bike to Work Scheme.
Gym membership.
On-site gym.
On-site parking.
Skills: Hotel Operations Food & Beverage Management Guest Experience Team Leadership Customer Service Excellence Problem Solving Upselling & Revenue Growth