Job Title: Store Manager
The role of the store manager is a vital one, as you will be responsible for overseeing the commercial success of the store. This includes managing the assistant manager and team of supervisors and sales assistants to ensure they are providing exceptional customer service and working together to achieve the store's targets.
As a brand ambassador, you will be expected to maintain a strong retail floor presence, educating and influencing customers through effective product knowledge and ensuring that back-of-house activities enable the store's successful execution. You will also be trained in the luxury products to become a Pandora product expert and work closely with the regional sales manager to develop your team and unlock their full potential.
The ideal candidate will have proven experience in driving sales and profitability, a passion for delivering exceptional customer service, and the ability to understand and translate the company's global business strategy into achievable goals. Strong communication skills are essential for establishing and coaching a high-performing team, while being adaptable and flexible is crucial for responding to changing business needs.
Key Responsibilities:
* Manage the assistant manager and team of supervisors and sales assistants to achieve store targets
* Develop and implement strategies to drive sales and profitability
* Maintain a strong retail floor presence and educate customers on luxury products
* Work closely with the regional sales manager to develop your team and unlock their full potential
* Establish and coach a high-performing team through effective communication and leadership
Benefits:
* A highly competitive salary
* A monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved)
* An annual jewellery uniform allowance to spend on desirable products
* Generous employee discounts
* Access to an online benefits platform with numerous retail, hospitality, and entertainment discounts
* Support for health and wellbeing, financial advice, legal aid, and more through 'Retail Trust'
* Promotional opportunities and celebratory parties throughout the year
About Us:
Pandora is the world's largest jewellery brand, specialising in designing, crafting, and marketing accessible luxury jewellery made from high-quality materials. With over 6,800 points of sale globally, we are committed to inspiring self-expression and creating meaningful connections between people through our unique products.
We strive to be leaders in sustainability, aiming to halve greenhouse gas emissions across our value chain by 2030. With revenue exceeding DKK 31.7 billion in 2024, we continue to grow and evolve as a leading brand in the industry.