The role is operations focused with the accountability of running the spa day to day. This will encompass:Ensuring the exceptional guest service delivery of a 'Forbes 5 star hotel'.Managing our people and performance to a 5 star standard.Focus on team development and training.Managing sales, budgets and marketing strategiesEfficient communications.Key Responsibilities of the successful Spa Operations Supervisor will include but are not limited to:To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations ' Forbes 5 star Standards', the uniqueness of the property and Red Carnation Hotels.Complete 1-1 meetings and appraisals with team members as per schedule in department.To initiate 'little touches' – going beyond meeting guest expectations and in all instances exceeding them.Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12Service Standards, terms and conditions of employment and operational practices and procedures.Interviewing and Hiring of Employees with the appropriate skills to meet the business needs of the operation.Profil recherchéSpa OperationsFluent in EnglishMicrosoft OfficeOnline OrderingPoint of SaleFor any application, please forward your updated CV.Finally, JOIN US on the network to discover all our daily updates in luxury hospitality: France, Benelux, Spain, Portugal, North Africa, United Kingdom, Indian Ocean and soon the Middle East.Job Type: Full-time