Job Description:
Join us, be part of more.
We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
We're the pride of Ireland. Bord Gáis Energy have been powering the nation's homes and businesses for almost 40 years. But now, we're so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we're at the heart of the energy transition in Ireland, strengthening the country's energy security and helping customers get ready for a net zero future.
We have a great opportunity for a Solar PV Technical Support Specialist.
As a Solar PV Technical Support Specialist, you will play a crucial role in supporting our customers, installers, and internal teams by providing expert technical guidance across Solar PV hardware, software, system design, commissioning, and compliance. This role is both office‑based and field‑based, ensuring hands‑on technical oversight and a high‑quality experience for all stakeholders. You will support the delivery of Solar PV projects across the B2C, B2B, and Agricultural sectors.
Key Accountabilities:
* Provide technical support to customers, installers, and internal teams across Solar PV systems, hardware, inverters, optimisers, batteries, EV's and monitoring platforms
* Troubleshoot technical issues via phone, email, remote access tools, and on‑site diagnostics where required
* Collaborate with engineering, operations, sales, and customer care to ensure smooth project delivery and issue resolution
* Support onsite commissioning, system checks, and quality assurance reviews
* Maintain expert knowledge of Solar PV product ranges, software platforms, monitoring applications, and emerging technologies
* Ensure full compliance with Irish Solar PV, ESB Networks, Safe Electric, and electrical legislation across domestic, commercial, and agricultural sectors
* Provide technical documentation, updates, and training to internal teams and external contractors
* Assist in continuous improvement activities, identifying recurring issues and recommending solutions
* Maintain accurate and detailed records of all technical interactions, findings, and resolutions
Here's what we're looking for:
* Strong technical background in Solar PV systems, including hardware, software, system monitoring, and troubleshooting
* Deep knowledge of Irish Solar PV standards, grid connection requirements, and electrical legislation (B2C, B2B, Agri)
* Experience working with installers, contractors, or technical field teams
* Excellent communication skills with the ability to explain technical concepts to non‑technical customers
* Proven ability to manage multiple issues simultaneously while maintaining high standards of service
* Strong problem‑solving ability with a methodical and customer‑focused approach
* Competent with digital tools, Solar PV software platforms, and CRM systems
Personal Attributes:
* A can‑do attitude with the ability to work independently and collaboratively
* Detail‑oriented and committed to quality
* Adaptable in a fast‑paced, growing environment
* A team player with a passion for renewable energy and customer success
Why should you apply?
We're not a perfect place – but we're a people place. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Job Type: Full-time
Pay: €35,000.00-€45,000.00 per year
Benefits:
* Company events
* Company pension
* On-site gym
Education:
* Bachelor's (preferred)
Experience:
* Solar PV: 3 years (preferred)
Work Location: In person