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Clerical Officer Grade III - Ballinasloe, Galway
Client:
Cpl
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
82c81b17c006
Job Views:
5
Posted:
03.06.2025
Expiry Date:
18.07.2025
Job Description:
Grade III Clerical Officer
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards, the Clerical Officer will:
Administration
* Provide office support, answer queries, and provide reception/telephone services.
* Keep themselves informed of relevant documentation and procedures.
* Manage data, including maintaining, correcting, collating, interrogating, validating, and processing data.
* Maintain accurate, up-to-date records, filing systems, and records (both computerised and paper-based).
* Assist in and/or prepare reports as necessary.
* Provide information and support to Service Managers, teams, clients, patients, and the public.
* Respond to communications promptly.
* Undertake other administrative tasks as directed.
* Represent the service positively.
Customer Service
* Make and receive phone calls from members of the public.
* Use email for communication when required.
* Promote a customer-focused environment.
* Treat service users with dignity and respect.
* Act on feedback from service users and report to Line Manager.
Service Delivery and Improvement
* Handle sensitive and confidential information according to GDPR guidelines.
* Participate in innovation and support change initiatives.
* Identify potential problems and consult with Line Manager.
Standards, Policies, Procedures, and Legislation
* Maintain knowledge of relevant policies, procedures, and guidelines.
* Understand and comply with HIQA standards applicable to the role.
* Support sustainability initiatives to promote a low-carbon, efficient health service.
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