As a Sales Operations Manager, you will play a pivotal in leading and optimising sales operations processes for high-profile clients in the AdTech industry. This requires working closely with one of our sharpest and most demanding clients, where agility, precision, and strategic problem-solving are essential for success. You will be responsible for managing a team of high-performing professionals, ensuring operational efficiency, and driving strategic initiatives to enhance sales productivity. Your responsibilities will include overseeing account assignments, quota management, Salesforce hygiene, and project execution while serving as a key point of contact for escalations and process improvements.
Responsibilities:
* Team Leadership & Performance Management
* Lead and manage a team of training specialists, ensuring high performance and continuous development.
* Track and optimise training KPIs, ensuring key deliverables are exceeded.
* Project Management & Communication
* Oversee incoming requests, ensuring effective sprint planning and task execution.
* Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives.
* Account Assignments & Data Management
* Oversee account transitions, ensuring seamless assignments and adjustments.
* Conduct regular updates and audits to maintain Salesforce hygiene and compliance.
* Manage personnel-driven transfers and ensure accurate data integrity.
* Ownership & Sales Credit Disputes
* Handle escalations related to account ownership changes and their impact on revenue or sales credits.
* Ensure proper resolution of sales credit disputes, working closely with key stakeholders.
* Quota Management
* Manage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations.
* Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts.
* Roster Configuration & Management
* Manage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings.
* Ensure roster structures align with business needs and operational efficiency.
* Proven experience in sales operations management, with a track record of leading high-performing teams.
* Strong understanding of sales processes, data management, and quota-setting methodologies.
* Experience managing Salesforce hygiene, account transitions, and reporting processes.
* Excellent project management and communication skills, with the ability to handle multiple priorities.
* Ability to manage escalations related to account ownership, sales credit disputes, and revenue impact.
* Proficiency in Salesforce, Google Sheets, Excel, Tableau, and other sales tools.
* Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.