Job Title: Technical Service Manager (chemistry) Location: Shannon Salary: DOE 60k-70k Summary: Our client in Shannon is looking to hire an experienced Technical Services Manager with a strong background in Chemistry, R&D and working in people leadership positions. Chemical Industry knowledge and background would be required to thrive in this position. Their will be a dual aspect to this position in supporting colleagues and customers with any Technical support needed whilst giving direction to other people within your team on the same subject matter. Responsibilities: Provide technical support / guidance to both in-house colleagues and customers, including troubleshooting issues during daily Operations Meetings, and suggesting efficiencies and improvements across both departments Manage, develop, and motivate a team of professionals within the Technical Services department. Foster a collaborative, productive work environment that encourages continuous development and high performance. Contribute to maintenance of current accreditations (ISO17025, ISO17034, ISO45001, ISO9001) and the accreditation expansion projects including overseeing the development of the Metrology Centre, ensuring that it aligns with quality standards. Working closely with sales, NPI and other stakeholders to develop new products for customers Investigation and reporting of technical customer complaints Participation in internal and external audits as required Oversee the performance of the Technical Services department, ensuring they meet KPIs and deliver high-quality results across their operations. Any other responsibilities as may be assigned by the Country Manager or any member of the Senior Leadership team. Requirements: Experience Broad ranging scientific experience with significant customer interaction Proven leadership in managing teams, particularly in technical or quality environments Experience and understanding of ISO9001, ISO17025 and ISO17034 Excellent technical knowledge and trouble shooting skills In-depth understanding of Metrology and quality processes Qualifications Chemistry and preferably educated to PhD level Excellent people management skills Scientific and systematic approach to problem solving KSGalway Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website. Skills: QC Chemist Equipment