Expert plumbing technical lead

Job Description:

* The role of a Technical Support Manager involves leading and developing our technical support function.
* This senior operational role is responsible for the day-to-day management of the department, overseeing both internal customer support and nationwide service engineers.
* The successful candidate will ensure customers receive an efficient, professional, and technically accurate service while supporting continuous improvements across products, processes, and customer experience.






Required Skills & Qualifications



1. A minimum 2 to 3 years' proven experience in a technical support or field services context within plumbing-related industries.
2. Strong understanding of plumbing systems with the ability to diagnose common issues. /]