Job Overview
The ideal candidate will possess prior experience in a reception or secretarial role within a legal environment, emphasizing client care, confidentiality, and efficiency.
* Manage front-of-house reception duties including phone, email, and in-person client interactions.
* Provide administrative and secretarial support to solicitors and legal staff.
* Handle sensitive and confidential client matters with empathy and discretion.
* Perform word processing, document preparation, and data entry tasks.
* Maintain and organize physical and digital files and case records.
* Prioritize tasks effectively to meet deadlines with minimal supervision.
* Contribute positively as part of a collaborative and professional team.
Key Responsibilities:
Client Management
* Assist clients with inquiries and issues via phone, email, or in-person meetings.
* Provide exceptional customer service while maintaining professionalism and confidentiality.
Administrative Support
* Prepare documents, reports, and presentations for solicitors and legal staff.
* Manage calendars, schedules, and reminders for the team.
Organizational Skills
* Maintain accurate and up-to-date physical and digital files.
* Organize and prioritize tasks efficiently to meet deadlines.