Scope Fire (Part of the Scope Technology Group) are Hiring
We are currently seeking a Service Desk Administration Manager to join our team.
Job description:
· Managing schedules for install/servicing/commissioning
· Managing team of Engineers to ensure schedule is carried out as planned
· Manage maintenance (PPM) contracts
· Issuing of Annual service contracts / proposals
· First point of contact for all correspondence
· Phone / email customer contacts for all scheduled visits
· Management of Field Service Management System
· Review of all Service dockets & materials
· Closing and invoicing of dockets & materials
· Creation & maintenance of project folders ie. Asset lists etc
· Creation of end user / small works quotations
· Building customer relationships
· Working with both Ops & Sales teams to achieve the same end goal
· Monitoring RFT's and liaising with Sales team
Ideal Skills & Experience:
· 80WPM
· Excellent communication and organisational skills
· Proficient in Microsoft office (word, excel etc.)
· Proven track record in scheduling, operations & systems management a distinct advantage
· Ability to multitask and prioritize where required
· An individual who understands the end goal and thus knowing what is important when prioritising the varied and busy workload, will fit the role.
· Experience in the construction or engineering industry advantage but not essential
Job Types: Full-time, Permanent
Pay: €30,000.00-€40,000.00 per year
Work Location: In person