We are seeking a motivated and detail-oriented Business-to-Business Collections Specialist to join our dynamic finance team. As our Collections Specialist you will be responsible for managing and facilitating the timely collection of outstanding payments from our business clients.
This role requires a strong understanding of financial processes, exceptional communication skills, and a proactive approach to resolving payment issues. You will play a crucial role in maintaining positive client relationships while ensuring the financial health of the company.
How You’ll Make An Impact:
Collections Management:
* Contact and communicate with business clients via phone, email, and written correspondence to ensure timely payment of outstanding invoices.
* Review and analyze accounts receivable aging reports to prioritize collection efforts and follow up on overdue accounts.
* Negotiate payment plans or arrangements with clients to resolve outstanding balances while adhering to company policies.
Dispute Resolution:
* Investigate and resolve any billing discrepancies or disputes that may be delaying payment, collaborating with internal departments as needed.
* Maintain accurate records of communication, actions taken, and resolutions achieved in the collections process.
Client Relationship Management:
* Establish and maintain strong relationships with business clients, acting as the primary point of contact for all collection-related inquiries.
* Provide exceptional customer service, address client concerns, and ensure a positive overall experience while effectively managing collections activities.
Collaboration:
* Collaborate with sales and customer service teams to facilitate effective communication and resolution of payment-related issues.
Who You Are
* Bachelor's degree in a related field (Accounting, Finance, Business, Mathematics) or equivalent experience.
* 3-5 years of similar Collections experience gained working within the SaaS industry
* Experience in accounts receivable modules: NetSuite ERP, Stripe payment processing, Zendesk, and Salesforce.
* Strong Excel skills (Pivot Tables, Index Match, Sum If, etc.).
* Exceptional communication skills (written and verbal), strong problem solver and multi-tasker, comfortable working in a high volume and velocity environment.
* Basic understanding of accounting principles.
* Full rights to work in Ireland without any restrictions.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
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