Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What You'll Do:
* Business Requirements Gathering: Collaborate with business stakeholders, including product managers, developers, and subject matter experts, to gather and define business requirements and translate them into functional specifications.
* Agile Delivery Support: Work as part of an Agile delivery team, participating in Scrum ceremonies (e.g. sprint planning, daily stand-ups, sprint reviews, retrospectives) and ensuring that all requirements outlined on product briefs and technical solutions are clearly documented and prioritised in the product backlog.
* System Analysis & Documentation: Provide detailed system analysis, including process flow diagrams, data models, and system design documents that ensure technical teams fully understand business needs.
* User Story Definition: Write clear and concise user stories and acceptance criteria in collaboration with the product manager and other team members.
* Stakeholder Communication: Act as a liaison between technical teams and business stakeholders to ensure alignment on requirements, timelines, and expectations.
* Issue Resolution Support: Provide support in investigating and resolving issues that arise during development, testing, or production stages, ensuring timely and effective solutions are implemented.
* Testing & Validation: Support the QA team by validating system changes ensuring they meet the specified business requirements.
* Continuous Improvement: Work with the team to identify process improvements and optimise ways of working within Agile and product-centric environments.
* Payments Domain Expertise: Leverage your knowledge of the card payments industry and payment gateway solutions to provide valuable insights and ensure solutions are compliant with industry standards, security regulations, and best practices.
About You:
* You can communicate clearly and effectively in a fast-paced, agile environment
* You're a problem solver who can tackle complex issues head on, paying close attention to detail.
* You're an active listener who works well with cross-functional teams and knows how to collaborate
* You're adaptable and can handle changing priorities
* You take ownership of your work and follow through to delivery
* You stay organised and can manage multiple tasks efficiently
Preferred Skills & Qualifications:
* A Bachelor's degree in a business or technology field from a college or university, or comparable industry experience.
* Minimum of 2 years experience as a Business Systems Analyst, ideally in the payments or financial technology space.
* Strong understanding of Agile methodologies and experience working in Scrum teams.
* Familiarity with payment gateway technologies and card payments processing.
* Proficiency in Jira and Confluence for managing Agile workflows and documentation.
* Excellent communication skills and ability to interact with both technical and non-technical stakeholders.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact