Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Operations Coordinator is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.
Essential Job Functions
Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world; prepares documents necessary to complete export, import and customs clearance process.
Track and trace cargo as necessary to ensure proper movement and delivery.
Populating proper and correct billing and cost information in TMF for accurate invoicing and job costing.
Communicate with customers regarding disposition of freight (tracking & tracing, routing & dispatching, and rate quotations).
Communicate and correspond with other company branches and agents to ensure customer satisfaction and excellent service execution.
Seek the most profitable mode of shipment while meeting customer's requirements for the movement of freight.
Adhere to KPI metrics – DNI / LNR / Cost accuracy / ROTP.
Ensure compliance in line with company and industry policies.
Perform other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
Sitting for extended periods of time.
Walking within the warehouse and inspecting freight.
Vision abilities required by this job include close vision and the ability to adjust focus.
Other Skills and Abilities
Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
Must have strong verbal and written communication skills.
The ability to work in a fast-paced environment.
Strong organizational skills are required due to the high volume and demands of the position.
Strong knowledge of Microsoft Word and Excel.
Education and Experience
2 years industry experience required; strong operational and industry knowledge.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Preferred Qualities
Team Player – Works well as a member of a group.
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well.
Dedicated – Devoted to a task or purpose with loyalty or integrity.
Self-Starter – Inspired to perform without outside help.
Goal Completion – Inspired to perform well by the completion of tasks.
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