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Full Time Night Porter is required for a great opportunity to work in a large-scale, busy Night/Front Office Operation, in an Internationally Branded Hotel. The role is based on night shifts from 11pm until 7:30am.
Hotel Details
CROWNE PLAZA Dublin Blanchardstown | 14 Meeting Rooms | Spacious Event Rooms | Sanctuary Bar | Inca Coffee Lounge | Forchetta Restaurant | 188 Bedrooms.
Responsibilities
* Prepare and serve all Food & Beverage in the hotel during the night shift in line with agreed procedures.
* Attend HACCP training as required and follow best practice when preparing food and drink.
* Assist guests with the movement of luggage to and from the bedroom.
* Set and maintain conference rooms if required.
* Distribute newspapers to guest bedrooms in line with the agreed procedure.
* Assist customers who need assistance with any information that they require.
* Deep clean the lobby floor, glass areas, lifts, toilets, bar and restaurant area nightly, using the buffing machine.
* Patrol the guest bedroom floors collecting all the room service breakfast cards.
* Prepare and serve early guest room service cards in accordance with the agreed standards and deliver them in a timely manner.
* Maintain and check the toilets, both banqueting and public, on an hourly basis.
* Clean the toilets if they become soiled or blocked.
* Maintain the Lobby and Public Areas to standard at all times.
* Adhere to security, cash and key control procedures at all times.
* Assist housekeeping as required, moving roll away beds and cots as needed.
* Escort guests to and from the outlets, explaining the outlets to customers and the facilities in the bedrooms.
* Maintain the porters storeroom in a clean and professional working environment.
* Assist guests with any requests that they may have, going the extra mile to ensure guest satisfaction.
* Report any suspicious behavior to security.
* Assist the F&B team in keeping lobby tables, counters and furniture team.
* Provide support in other areas of the hotel if required.
* Ensure that all postings from the night shift are charged correctly onto guests bills.
* Assist guests in making restaurant, flight, taxi reservations and provide the guest with a reservation card.
* Clean bedrooms if required by the manager on duty during the night time shift.
* Empty ashtrays and bins on a periodic basis throughout the day.
Benefits
* Competitive salary and many great benefits.
* Bike to work scheme.
* Employee discount.
* Free & Secure Car Parking onsite.
* Full uniform provided.
* A fantastic staff area, where you can enjoy free meals and refreshments each day made by our very own chefs.
* Continuous Training and Development so you can progress your career with IHG.
* IHG Employee Discounts travel the world with over 6000 partner hotels worldwide.
* Award winning Employee Assistance Programme with Spectrum Health.
* After 3 months service, avail of our Complimentary Room and Employee Rate benefit within Tifco Hotel Group.
* Earn €500 Refer a Friend scheme.
* Regular hotel and team events and year-end company celebrations.
Skills
Food & Beverage Front Office.
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