Enterprise Customer Success Specialist
Job Description
We are seeking a highly motivated and organized Enterprise Customer Success Specialist to join our team. As an Enterprise Customer Success Specialist, you will play a key role in ensuring exceptional service delivery and operational excellence for enterprise clients.
Key Responsibilities:
* Deliver general account services such as account configuration, transaction support, and case resolution.
* Educate enterprise merchants on product functionality and operational best practices.
* Drive improvements in key service metrics including SLAs, ticket resolution, and customer satisfaction.
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