Duty Manager Position
We are seeking a highly skilled and experienced Duty Manager to join our leadership team in Kilkenny. The successful candidate will be responsible for overseeing the day-to-day operation of the hotel, ensuring an exceptional guest experience and supporting all departments during their shift.
About the Role:
* Supervise daily hotel operations across front office, food and beverage, and housekeeping departments
* Be the first point of contact for guest queries, complaints, and special requests
* Evaluate and implement new procedures to maintain excellent service standards across all areas of the hotel
* Lead, motivate, and support team members on shift
* Manage opening and closing procedures
* Conduct regular floor walks and ensure health and safety compliance
* Communicate effectively with senior management to report on daily operations and guest feedback
* Handle cash, float reconciliation, and reporting duties
Requirements:
* Prior experience in a supervisory or duty management role within a hotel environment
* Strong communication, leadership, and organisational skills
* A passion for delivering exceptional customer service
* Flexibility to work a variety of shifts, including evenings and weekends
* Ability to lead by example in a hands-on and approachable manner
Benefits:
* Annual Salary: €35,000 (negotiable depending on experience)
* Opportunities for career progression within a luxury hotel group
* Access to professional development and training programs
* A dynamic and supportive working environment