Role Title:Vhi 360 Senior Administrator – Urgent Care Service LineRole Location:Vhi 360 Clinic – Swords, Co. DublinA part-time and permanent position for Vhi 360 Senior Administrator – Urgent Care Service Line. The successful candidates will be responsible for supporting Vhi 360 Clinic Manager – Urgent Care Service Line to provide all on-site Urgent Care service operations. The Vhi 360 Senior Administrator – Urgent Care Service Line will provide expert administration support to all Urgent Care Clinic services in Swords, playing a critical role in delivering service objectives.Reporting to the Vhi 360 Clinic Manager – Urgent Care, Vhi 360 Senior Administrator – Urgent Care will have accountability for managing the Vhi 360 – Urgent Care Administration Team, championing administrative key performance indicators for the Urgent Care clinic to ensure the operational performance of the Urgent Care clinic is a highly reliable quality service where excellent patient experience is provided.BenefitsExcellent company PensionHealth InsuranceDeath in serviceIncome ProtectionRole PurposeProvide guidance and direction across the clinic on all operational processesManage administration rosters, in conjunction with the Vhi 360 Clinic Manager – Urgent CareManage the allocation of rostered hours for administrative staffManage any people related administrative matters for direct reports, such as management of holidays and other leave, payroll, etc.Manage local people issues and escalate to Vhi 360 Urgent Care – Clinic Manager as appropriateInput into the development plans for administrative staff and take responsibility for self-developmentEnsure all Vhi 360 Urgent Care Administration staff achieve mandatory training and competency-based training objectivesBe a champion of systems training for urgent care administrators in the clinicSupport a culture of continuous improvement for administration staffAct as first line response in management of complaints and incidents relating to administrative processes associated with the urgent care patient journeyManage and account for all 'over the counter' transactions including production of accurate billing data.Be responsible for the daily reconciliation of 'cloverflex' and rectify any discrepancies identifiedEducation & ExperienceMinimum 1 year's administration experienceExperience of working in an Urgent Care or similar clinical setting is desirable.Diploma level qualification in business, health care or related area is desirable.Demonstrated alignment to Vhi valuesSkills And AbilitiesPatient and customer focused by demonstrating the related administrative skills necessary to manage a clinical environmentStrong focus on accuracy and attention to detailDemonstrates an ability to manage a teamProven ability to foster collaboration, teamwork and skill to develop othersGood communication and interpersonal skillsGood planning and organising skillsVHI is an equal opportunities employerAccessibilityIf you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact yourReasonable AccommodationsOur commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.