Service Centre Coordinator Role
This position plays a vital role in delivering contracted services within a dynamic environment. The Service Centre Coordinator will be responsible for addressing client queries and complaints, collaborating with the facilities team, and escalating issues when necessary.
Key Responsibilities:
* Respond to client queries and complaints via various communication channels.
* Coordinate with the facilities team to resolve customer issues.
* Escalate issues to supervisors or managers when required.
* Support the Facilities Manager in delivering Service Centre operations within agreed service levels.
* Assist with general office, contract, and helpdesk administration tasks.
* Cross-train in all Service Centre functions to ensure flexibility and coverage.
* Generate daily, weekly, and monthly reports for clients.
* Participate in customer feedback and complaint resolution processes.
* Contribute to the development and improvement of quality systems and customer service processes.
Requirements:
* Minimum 2 years' experience in a fast-paced office environment; call centre or customer service experience is an advantage.
* Strong telephone manner and communication skills.
* Flexible and personable with excellent interpersonal skills.
* Well-organized with the ability to manage multiple tasks and priorities.
* Able to work independently and as part of a team.
* Proficient in Microsoft Office (Word, Excel, PowerPoint).
* Awareness of good health and safety practices.