Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Sat 8:00 - 14:00; due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours.
All the details; Work Pattern: Wednesday 8:00 - 14:00, Friday 8:00 - 14:00, Saturday 8:00 - 14:00.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Working Pattern
Seniority level: Entry level
Employment type: Part-time
Job function
* Sales and Business Development
Industries
* Retail
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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