Tenuta Toscanais searching for aHEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate development.The ideal candidate will embody the warmth, elegance, and attention to detail that define luxury hospitality, creating a gracious first impression and ensuring a smooth and personalised guest journey from arrival to departure. A natural sense of courtesy, excellent communication skills, and an approachable yet refined presence are essential.In addition to managing reservations and coordinating the guest flow in the restaurant, the Head Host/Hostess will also be responsible for introducing and presenting the curated experiences available at Tenuta Toscana, helping guests discover the authentic richness of the destination.This role will report to the Restaurant Manager and will collaborate closely with the service team to uphold the highest standards of guest experience, and atmosphere throughout each service period.Main duties and responsibilitiesGreet each guest with a warm, personalized welcome, creating an inviting atmosphere that sets the tone for a memorable dining experienceEnsure a seamless guest flow by efficiently coordinating the entrance, waiting areas, and table assignments, optimizing comfort and efficiencyCollect guest preferences during their visit, ensuring that relevant details are accurately recorded in the guest profile for future reference and personalized service on subsequent visitsShare relevant information about the culinary experience and the philosophy of Tenuta Toscana, engaging guests with stories about dishes, wines and other dining experience available in the premises so to enrich their experienceMonitor guest satisfaction throughout their visit, anticipating needs and addressing requests promptly to exceed expectationsManage table reservations efficiently, ensuring bookings are properly logged and the dining room is organized for a smooth operationOptimize guest flow by coordinating arrivals and seating arrangements to minimize wait times while maintaining a relaxed and welcoming atmosphereEnsure the dining area is always pristine, overseeing table settings, lighting, and ambiance to maintain an elegant and refined environmentCollaborate closely with the service team to ensure smooth operations, intervening as needed to support in servicing the tablesManage special requests and coordinate bookings of small private events, ensuring every detail is executed with the utmost care and attentionMaintain impeccable professionalism and discretion, treating each guest with the highest level of respect and ensuring they feel valued and appreciatedRespect guest privacy by handling preferences and personal information with the utmost confidentiality and discretionPromote the values of Tenuta Toscana, adhering to the highest standards of excellence and professionalism, contributing to a respectful and cohesive work environmentRequirementsDegree in Languages, or Tourism, or a related field or equivalent backgroundAt least 3 years of experience in a similar role within a luxury environment, ideally within a 5-star settingOutstanding interpersonal skills, with the ability to engage guests in a warm, friendly, and professional mannerStrong attention to detail, with the ability to anticipate guest needs and provide a seamless, exceptional experienceFluent in both English and Italian, a third language considered an advantageStrong organizational abilities, able to effectively manage multiple tasks and always ensure the smooth operationFlexibility to work varied shifts, including evenings, weekends, and holidays, to accommodate the needs of the restaurantFamiliarity with POS systems and basic restaurant management software is a plusProfessional grooming and appearance, consistent with the high standards of a luxury 5-star environmentBenefitsFull-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)Meals provided both during working hours and on days offUniforms and laundry service providedOngoing training to enhance personal and professional developmentDiscounts on dining, wellness, and sports activities available at the resort and estateAccommodation with free Wi-Fi can be arranged upon request for those coming from outside the areaThis research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.
Tenuta Toscanais searching for aHEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate...
Get AI-powered advice on this job and more exclusive features.CASTELFALFI *****Is searching for aRESTAURANT MANAGERCastelfalfi is a jewel set in the heart of Tuscany, a land that is historically rich in art, beauty, and culinary traditions. Its village, the Borgo...
Tenuta Toscanais searching for aHEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate development...
Tenuta Toscanais searching for aHEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate...
Head Host
Tenuta Toscanais searching for aHEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate...
Food Host
HEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate development born from the collaboration...
Office Host
HEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate development born from the collaboration...
HEAD HOST / HOSTESSWe are looking for a poised and guest-focused Head Host/Hostess to be the first welcoming presence at our restaurant, located in the heart of the Tuscan countryside at Tenuta Toscana, a prestigious real estate development born from the collaboration...
#J-18808-Ljbffr