Job Title: Technical Service Operations Associate
We are hiring a full-time Technical Service Operations Associate to be based in our Dublin, Ireland offices. This role plays a pivotal part in managing the reactive workload of our Irish Service Department.
Main Responsibilities:
* Customer and Communication Management: Ensure seamless customer interactions through effective communication and issue resolution.
* Service Coordination: Oversee the coordination of service-related tasks to maintain operational efficiency.
* Reactive Repairs and Commissioning: Perform reactive repairs and commissioning activities to meet customer needs.
* Internal Collaboration: Foster strong internal collaboration to ensure smooth service delivery.
* Process and Compliance: Maintain compliance with established processes and procedures.
* Task and Workflow Management: Effectively manage tasks and workflows to meet service level agreements.
* Reporting and Support: Provide regular reporting and support to stakeholders.
* Trade Compliance: Ensure adherence to trade compliance regulations.
Requirements:
* A minimum of 1 year of experience in an office environment.
* Proficiency in Microsoft Office applications.
This role demands exceptional coordination, communication, and organizational skills to guarantee service excellence and operational efficiency.
What You Will Achieve:
In this role, you will contribute significantly to the success of our Irish Service Department by providing top-notch service operations support. Your expertise will help us deliver exceptional customer experiences, drive business growth, and maintain operational efficiency.
About Us:
We are a dynamic organization committed to delivering outstanding services to our customers. Our team is passionate about making a difference, and we strive to create a work environment that fosters collaboration, innovation, and continuous improvement.