Customs Office Supervisor - Dublin North
Hours of work: 10am - 7pm Monday to Friday
Salary: €45,000 - €48,000
On behalf of our client, we're seeking a Customs Office Supervisor to support a high-volume customs clearance department processing over 100,000 declarations annually.
Based in Dublin, this role will oversee and guide a centralised customs team while coordinating with regional operations. You'll ensure compliance, manage workload distribution, and maintain smooth daily operations in a fast-paced environment. Strong people management and customs knowledge are essential.
A dynamic opportunity with excellent career progression opportunities and package on offer.
N.B Due to location - own car would be essential
Duties and responsibilities:
* Supervise and support the Data Entry team on daily tasks, activities, and queries and provide cover as necessary.
* Act as point of escalation for issues within the department.
* Onboarding and training of new staff.
* Delegate declaration assignment in timely and fair manner to meet business timelines.
* Review processes and procedures to maximise efficiency and eliminate duplication.
* Design, document and implement new processes.
* Manage and implement customer authorisations ensuring correct clearance procedures are followed.
* Ensure company processes and procedures are adhered to.
* Identify new process flows and methods of working to enhance processes, team, and business performance.
* Develop intimate knowledge and gather data of specific customer requirements to ensure effective and efficient delivery of tasks.
* Ensure accurate input of Customs data into management system.
* Actively participate in team performance reviews, providing constructive feedback and coaching.
* Liaising and collaborating with operational teams to ensure correct information available in a timely manner and attending meetings as necessary.
* Generate customs reports and ad hoc reports.
Skills Requirements:
* Experience of Customs procedures and requirements is essential.
* Previous experience in a Supervisory role.
* Strong interpersonal skills with ability to manage an improve team performance.
* Methodical with excellent attention to detail.
* Ability to work in a fast-paced environment and meet deadlines.
* Ability to prioritise tasks and delegate workload.
* Proactive and responsible, taking personal ownership of tasks and solutions.
* Strong verbal and written communication skills essential.
What our client offers:
* Career development opportunities
* Five weeks of annual leave
* Bonus Scheme
* Pension scheme
* Service awards and benefits
* Competitive salary