Reservation Agent
Full‑time role at The Croke Park, Dublin – a 4‑star Doyle Collection hotel situated beside the iconic stadium.
About the role
As a Reservations Agent, you will be the friendly voice guests hear when they want to learn more about staying with us. You will engage with guests, provide information about the hotel, facilities, local area, and handle reservations.
Key responsibilities
* Provide excellent customer service to guests in person, over the phone, and via email.
* Use the hotel PMS to manage room bookings, cancellations, and change requests.
* Advise guests on available room types, rates, and promotions.
* Maintain accurate records and ensure compliance with company policies.
Required skills & qualifications
* Excellent customer service skills.
* Strong knowledge of our hotel, facilities, and local area.
* Experience using a hotel PMS or similar system.
* Full‑time availability: 40 hours per week on a 5‑over‑7 roster.
Benefits
* 30 days holiday including public holidays (increases to 35 with length of service).
* Free meals on duty, breakfast, and all‑day tea and coffee.
* Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends.
* 50% off food when dining with the Doyle Collection.
* Great location with easy access to public transport.
* In‑house training team dedicated to your personal development.
* Reward and recognition programmes (bonuses, restaurant meals, overnight stays, extra days off).
* Cycle to Work scheme and pension plan.
* Staff summer parties, Christmas parties and regular team get‑togethers.
* Refer a Friend bonus scheme.
* Meals on duty, Refer A Friend Bonus and Length of Service Awards.
Salary & career development
Opportunities for career growth within the Doyle Collection hotel group across Ireland, the UK and the USA.
Inclusion & diversity statement
Inclusion and diversity are key to us. At The Doyle Collection, everyone is valued and treated with fairness and respect. We are an equal‑opportunity employer.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Other
#J-18808-Ljbffr