About the Role Reporting directly to the After Sales and Technical Support Supervisor, this is a full-time permanent role based at our head office in Portadown. The successful applicant will work as part of a small but pro-active team, ensuring always the best possible service is provided to our customer base. Whilst also being first line of contact for all aftersales and technical customer service enquiries. Key Responsibilities Answer incoming calls in a timely manner. Acknowledging the customers issues and reassuring them of a solution. Ensuring customer contact is maintained and regular updates are provided. Liaise with other departments ensuring we maintain high standards of quality service Work closely with the production sites and the transport department to ensure the timely despatch of orders and or collection/returns. Liase with engineers, sub-contractors to ensure KPIs for resolution are met. Complete daily/weekly reports. Logging calls and taking ownership of full end to end aftersales process Resolve problems to customers satisfaction within agreed timelines (KPIs), effectively and efficiently. Develop and maintain a full knowledge of client products and services. To maintain and update customer database with accurate information. Provide a high-quality professional service to internal & external customers. To ensure procedures and compliance requirements are adhered to. Providing on-going support to team members and management. To achieve KPI Targets as set by the Customer Service Manager / Line manager Maintain and promote a compliance culture throughout the organisation to ensure the highest levels of integrity, honesty, and professionalism. Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance is an integral part of the business and our requirements and procedures. What Were Looking For Minimum 5 GCSEs (Grade C or above); a third-level qualification (Degree, HND, HNC) is a plus. At least 2 years experience in sales or customer service, including sales order processing and complaint handling. Experience with systems like Infor LN, CRM, ERP, and ticketing platforms. Strong customer focus with excellent attention to detail. Proven track record at delivering results in a timely and professional manner. Background in tier one technical support or aftersales position Excellent verbal and written communication skills. Ability to manage time effectively and maintain professionalism under pressure. Fluency in a second European language (preferably French and/or Spanish) is desirable. Apply Today:We invite you to apply for this exciting role and join Kingspan, where we celebrate diversity and encourage candidates from all backgrounds to apply. Kingspan is an equal opportunity employer. Skills: Customer Service Sales aftersales