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Client:
Europcar
Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
14847b911b4f
Job Views:
6
Posted:
10.08.2025
Expiry Date:
24.09.2025
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Job Description:
Customer Service Agent - Dublin Airport
Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Agent at our Dublin Airport location, reporting into the Airport Manager. This role is in dynamic and fast-paced team. As a Customer Service Agent you will be working in an environment where the customer is at the centre of everything we do. This role demands dedication and focus, with the customer journey as your top priority.
This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis.
Key Responsibilities:
* Greet and welcome customers upon arrival
* Create a positive, engaging atmosphere at all customer touchpoints
* Identify and assess customer needs to ensure a tailored experience
* Manage queues efficiently and maintain smooth customer flow
* Escort customers to vehicles or shuttle buses
* Provide support across branch operations to ensure seamless service
* Respond to customer queries both in person and over the phone
* Act as a liaison between branches and departments when required
* Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
* Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving
* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
* Ad hoc duties in line with business needs
Experience and Skill
* Excellent communication skills (verbal and written) with a friendly, professional manner
* Proven experience in delivering high-quality customer service
* Ability to remain calm and helpful in high-pressure or unusual situations
* Strong attention to detail
* Fluent in English (additional languages are an advantage)
* A full Category B driving licence is preferred but not essential
* Hours of operation: 5:00 AM - 1:00 AM, Monday to Sunday
* Flexibility and availability are essential
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
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