Mercier Consultancy MD is pleased to offer a fantastic opportunity for Irish Speaking Professionals to work in Sofia, Bulgaria.
This position comes with a fully paid relocation package, making your transition seamless while you embark on a rewarding career journey.
We are searching for enthusiastic individuals dedicated to providing exceptional customer service and thriving in an international environment.
Key Responsibilities Assist customers in Irish by addressing inquiries and providing effective solutions.
Resolve customer complaints professionally, ensuring a high level of customer satisfaction.
Accurately document customer interactions in our CRM system to facilitate follow-ups.
Collaborate with team members to support a positive and productive work atmosphere.
Stay updated on company offerings to provide informed assistance to customers.
Engage in regular training and development sessions to enhance your skills.
Requirements Fluency in Irish (both spoken and written) is essential; proficiency in English is a plus.
Previous experience in customer service or similar positions is preferred.
Strong communication skills with a focus on customer satisfaction.
Ability to remain calm and effective under pressure.
Willingness to relocate and adapt to a new cultural setting in Sofia.
A proactive attitude towards professional growth and development in an international landscape.