At Gong, we empower our revenue teams to drive growth and improve productivity. We achieve this by deeply understanding our customers' needs and business trends, driving impactful decisions, and actions.
Our Revenue AI Platform captures customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for success.
As a Technical Account Manager, you will play a crucial role in bridging the gap between our customers, Customer Success Managers, and our product/engineering teams. This ensures smooth integration, technical support, and expert consultation to optimize the value of our platform and products.
Responsibilities
* Consult with clients on customisation options, system configurations, and optimization strategies to enhance performance.
* Provide support and recommendations on best practices for implementing and utilizing our platform.
* Act as the product subject matter expert, providing in-depth knowledge and guidance to customers on the technical aspects of all our current products.
* Partner with Professional Services or Customer Success upon request to provide guidance on customer engagements.
* Establish our post-sale motion to support the go-live of new features and products.
* Conduct integration consultations with customers to facilitate seamless integration of 3rd party tools or into their existing systems and processes.
* Address complex technical setup questions from clients, troubleshooting issues, and providing solutions to technical challenges.
Qualifications
* Proven experience in a technical account management or similar role, preferably in a technology-driven industry.
* Strong technical aptitude and understanding of software development, database management, API integrations, and other technical concepts.
* Excellent communication skills with the ability to effectively communicate complex technical information to non-technical stakeholders.
* Strong executive presence and confidence in speaking to C-Level executives.
* Top-tier project management skills; ability to take ownership and drive progress forward.
* Experience working cross-functionally with product, engineering, and GTM teams.
* Customer-focused mindset with a passion for delivering exceptional technical support and consultation.
Perks and Benefits
* We offer private health insurance plans designed to fit your and your family's needs.
* Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
* Mental Health benefits with covered therapy and coaching.
* Education and learning stipend for personal growth and development.
* Flexible vacation time to promote a healthy work-life blend.
* Paid parental leave to support you and your family.
* Company-wide recharge days each quarter.