ITIL Service Delivery Specialist
We are seeking a skilled ITIL delivery specialist to drive the ITIL process across an organisation.
Key Responsibilities:
* To strengthen ICT ITSM processes
* To manage service delivery and ICT service desks of similar size, scale, scope and complexity
* To implement best practices using the ITIL framework
Requirements:
* A third-level degree or post-graduate qualification in a technical discipline such as computer science, information technology or electronic engineering
* At least three years' post-qualification experience in a relevant role with proven experience in managing service delivery and ICT service desks
* Experience with change advisory boards
* ITIL certified or equivalent IT service management experience
* Proficient with service management tools, ideally servicenow
The ideal candidate will have advanced Excel skills, including the ability to create and maintain reports. Experience with hosting meetings, preparing agendas, and outputs is also desirable. The successful candidate will be proficient in Microsoft Office applications and will be able to work effectively in a team environment.