Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for a Digital CX Manager to lead, optimise, and own the end to end digital customer journey across Zurich's Direct maintain a single backlog across all digital channels Lead signposting strategy across emails, docs, IVR, and website to drive customer selfserve Shape and execute a CX Roadmap informed by TNPS, behavioural analytics, customer research, and internal feedback Operate within and with knowledge of Consumer Protection Code and other relevant regulatory provision requirements DataDriven Optimisation