Job Role Overview:
A pivotal position within our Front Office team, accountable for delivering exceptional guest experiences. Key responsibilities include supervising reception staff to ensure a warm and professional welcome, monitoring cash transactions, and implementing front office procedures.
Key Responsibilities:
* Supervise reception staff to provide a high-quality guest experience
* Manage reservations, coordinate with the Accommodation team, and handle customer complaints professionally
* Monitor cash transactions and implement front office procedures to maintain efficiency
Essential Qualifications:
* 1-2 years' experience as a Hotel receptionist
* Proven track record of managing a team within a hotel environment
* Excellent communication skills, both written and spoken English, with a keen attention to detail