Job Ref: KHL1605
Branch: The Europe Hotel Resort
Location: Fossa, Killarney, Co. Kerry, V93 KHN6, Ireland
Salary/Benefits: Competitive Salary - DOE
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible
Hours per week: 40
Posted date: 12/11/2025
Closing date: 14/12/2025
IT Manager
The Killarney Hotels Collection is seeking an accomplished and highly skilled IT Manager to lead and evolve the technology infrastructure. The successful candidate will support IT Operations in our three prestigious properties.
This full-time, permanent role offers the opportunity to apply exceptional technical expertise in a world-class hospitality environment, ensuring seamless, secure, and innovative IT operations that uphold the Collection's reputation for excellence and discretion.
Key Responsibilities
* Provide expert leadership and oversight for all IT operations, infrastructure, and systems across the Collection's luxury properties.
* Manage, mentor, and support the IT team to ensure consistent service delivery and professional development.
* This is an on-site role requiring a regular presence across our Killarney properties to ensure seamless IT operations and uninterrupted guest service.
* Flexibility to work outside standard hours, including weekends or evenings, as required to support operational needs.
* Oversee the maintenance and integration of all critical hotel systems, including Oracle Opera PMS, MICROS POS, and other bespoke hospitality applications.
* Design, implement, and maintain secure and resilient network, server, and data environments, including Windows Server (2019 and above), Active Directory, firewalls, virtualization platforms (VMware/Hyper-V), and Veeam Backup solutions.
* Lead the development and enforcement of cybersecurity, data protection, and disaster recovery frameworks, ensuring compliance with GDPR and international standards.
* Collaborate closely with Managing Directors and senior leaders to align technology with business goals and exceptional guest experiences.
* Act as the escalation point for critical technical incidents, ensuring rapid resolution and minimal operational disruption.
* Manage supplier and service provider relationships, ensuring that all technology partners meet the Collection's standards for quality, reliability, and confidentiality.
* Oversee IT budgets, procurement, licensing, and lifecycle management of hardware and software assets.
* Evaluate and implement emerging technologies that enhance efficiency, guest experience, and operational excellence.
* Maintain comprehensive technical documentation, asset records, and standard operating procedures across all properties.
* Carry out and supervise the installation, configuration, and physical maintenance of servers, network devices, and end-user hardware as required.
* Liaise and assist Colleagues in Liebherr IT Services Germany when required
Key Requirements
* 5 + years of progressive IT experience, including at least 2 years in a senior or managerial capacity within a complex, multi-site environment.
* A relevant third-level IT qualification (degree level or higher) is desirable.
* Proven expertise in network design, systems administration, cybersecurity, and virtualization.
* Demonstrated experience with Opera PMS, MICROS POS, and interfacing across hospitality systems.
* Advanced knowledge of Windows Server, MS Entra, MS Azure, MS 365 E5, Firewalls, VMware/Hyper-V, Veeam, and network infrastructure.
* Strong analytical, diagnostic, and problem-solving skills with a methodical, detail-oriented approach.
* High professional discretion and integrity, with a service-driven mindset befitting a luxury hospitality environment.
* Excellent communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical stakeholders.
* A proactive leader who combines hands-on technical ability with strategic foresight.
* Flexibility to work outside of normal hours and to travel between properties as needed.
* Must always present an impeccable standard of personal presentation and professionalism.
* Full, clean driver's licence is essential for this role.
Benefits
* Competitive salary.
* Complimentary meals while on duty.
* Contributory pension scheme.
* Company health insurance scheme.
* Paid family leave and sick leave.
* Generous employee discounts across the Killarney Hotels Collection.
* Tax-saving schemes to maximise your earnings.
* Complimentary employee social events fostering connection and team spirit.
* Please note that only candidates with the legal right to work in Ireland can be considered for this position. Proof of eligibility will be required upon application.
**Staff accommodation is not available for this role.
Join us in ensuring that our luxury properties maintain their reputation for excellence while developing your career in a rewarding and fulfilling role.
The Europe 5 Star Hotel in Killarney, Co. Kerry is one of the most luxurious 5 star Hotel, Conference Event Centres in Ireland and also incorporates ESPA at The Europe, one of Ireland's largest spa hotels in Ireland. It is in the beautiful grounds of this luxury 5 star hotel in Ireland that the waters of Killarney's largest lake, Lough Lein, reflect the wilderness of Kerry's magnificent McGillycuddy Reeks Mountain range in the scenic South West of Ireland. Enjoy a range of leisure activities on the grounds of one the finest luxury hotels Ireland has to offer.
This 5 star hotel accommodation in Ireland captures the imagination of visitors to Killarney whether for our Killarney Spa, or our Killarney hotels restaurants or for a conference in Kerry. Enjoy luxury 5 star hotel accommodation in Kerry Ireland let relaxation envelop you as you enjoy one of Ireland's finest views from your own private balcony overlooking Killarney Golf Fishing Club or the Lakes of Killarney.