Job Title
Senior Technical Analyst Position
* Maintenance and Improvement of Hosted Solutions:
* Technical Issue Resolution in Production:
* Process Improvements and Revenue Generation:
* Automated Solution Development:
* Expert Technical Guidance and Mentorship:
About the Role
This exciting opportunity is for a highly skilled Senior Technical Analyst to take on key responsibilities within our IT function.
Key Responsibilities
1. To maintain and improve our hosted solutions, ensuring they meet the highest standards of quality and security.
2. To investigate and resolve technical issues in production, providing quick and effective solutions to clients and internal stakeholders.
3. To collaborate with Service Operations Manager to drive process improvements and generate additional revenue through creative problem-solving.
4. To develop automated solutions to streamline application support processes, reducing downtime and improving overall efficiency.
5. To provide expert technical guidance and mentorship to junior team members, promoting knowledge growth and excellence in service delivery.
What We Offer
We are committed to creating a work environment where everyone can succeed, regardless of background or ability. Our organization values innovation, customer satisfaction, and team collaboration.