Company DescriptionN'ware Technologies, established in 1995, has evolved from a family business into a global leader in business applications with operations in the USA, Canada, Europe, and Latin America. As an SAP Business One Premier Partner, N'ware specializes in offering innovative IT solutions tailored to meet the needs of manufacturing and distribution companies. The company is renowned for delivering exceptional service and dependable solutions that help businesses grow. Joining N'ware provides an opportunity to be part of a company dedicated to innovation, customer success, and industry leadership.Role DescriptionThis is a remote role for a Technical Support Specialist, located in Ireland. The Technical Support Specialist will be responsible for providing exceptional technical support to clients, identifying and troubleshooting issues, resolving customer concerns, software installation, and ensuring customer satisfaction. Tasks include monitoring and managing support tickets, analyzing and diagnosing technical problems, and documenting solutions and processes for ongoing improvement.QualificationsTechnical Support and Troubleshooting skills for diagnosing and resolving technical issues effectively.Strong Customer Support abilities, with a focus on delivering excellent service and ensuring Customer Satisfaction.Proven Analytical Skills for problem analysis and providing logical solutions.Excellent communication, time management, and organizational skills.Previous experience in a technical support or customer-facing role is an asset.Familiarity with SAP Business One or ERP systems is an advantage.Relevant certifications in IT or Technical Support are a plus.